1. What is MAPPLCOM.com?

MAPPLCOM.com is a communications service provider offering APIs and tools for sending SMS, voice messages, OTPs, and other customer communication solutions for businesses.

2. How can I acquire SMS services from MAPPLCOM.com?

To acquire SMS services:

1. Visit https://mapplcom.com.
2. Sign up and create an account.
3. Complete business KYC (Know Your Customer) verification.
4. Choose your desired SMS service (Transactional, Promotional, or OTP).
5. Purchase SMS credits or subscribe to a plan.
6. Integrate their API into your platform using their provided documentation.

3. What types of SMS services are available?

MAPPLCOM.com typically provides:

• Promotional SMS – For marketing and offers (sent only during business hours).
• Transactional SMS – For order updates, alerts, and OTPs (24×7 delivery).
• OTP SMS – For secure one-time passwords, with high-priority routing.

5. How are SMS charges calculated?

SMS charges are based on:

• Route type (Transactional vs Promotional)
• Message length (160 characters per segment)
• Destination (Domestic vs International)
  You pay per SMS credit or based on a subscription plan.

6. Can I integrate Mapplcom SMS with my application?

Yes, MAPPLCOM offers:

• RESTful APIs
• SDKs for popular languages (PHP, Python, Node.js)
• Plugins for platforms like WordPress, Shopify, etc.

7. How fast are messages delivered?

• Transactional & OTP SMS: Delivered within 5–10 seconds.
• Promotional SMS: Delivered within minutes (only during allowed time windows).

8. Is there support for international messaging?

Yes, but you’ll need to confirm with MAPPLCOM support regarding international coverage, pricing, and sender ID regulations for specific countries.

9. How can I track SMS delivery?

Mapplcom provides a dashboard for:

• Delivery reports
• Sent message logs
• API usage stats

You can also enable DLRs (Delivery Receipts) via API.

10. What kind of support is available?

Mapplcom generally provides:

• Email and chat support
• Account managers for high-volume clients
• SLA-based enterprise support

11. What voice solutions does MAPPLCOM.com offer?

MAPPLCOM provides:

• Outbound Calling (OBD): Automated pre-recorded calls to users.
• Inbound Call Handling: For receiving customer support or service calls.
• IVR (Interactive Voice Response): Automated menu navigation via keypad input.
• Click-to-Call: Connects two numbers instantly via API-triggered calls.
• Number Masking: Protects user privacy by hiding actual numbers.
• Call Recording: Option to record calls for quality monitoring and compliance

12. How do I start using voice services on MAPPLCOM.com?

1. Sign up at https://mapplcom.com
2. Complete your business profile and KYC.
3. Request voice service activation via dashboard/support.
4. Get virtual numbers assigned or port your existing number.

13. Can I customize the IVR flow?

Absolutely. MAPPLCOM allows you to:

• Design multi-level IVRs
• Use text-to-speech (TTS) or upload audio files
• Route calls based on inputs, time, geography, or logic

14. Are voice services available 24/7?

Yes, voice services operate 24/7, depending on your configuration and telecom regulations.

15. How is billing handled for voice calls?

Billing is based on:

• Call duration (per second or minute)
• Number of connected calls
• Type of service (IVR, OBD, masked, etc.)
• Region (local, national, international)

Custom pricing plans are available for high-volume users.

16. What kind of Interconnection MAPPLCOM Provide?

 MAPPLCOM Provide SIP and SS7 based interconnection